Did My Filter Transfer to My New Device?

When you get a new computer or smartphone—whether an Android or iPhone—one of the steps in the device’s setup process usually features a user-friendly method to copy all your files, contacts, apps, and other data from your old device. This is incredibly convenient, as it means you don’t have to re-download apps or manually transfer your contacts and other information.

However, the filter you installed on your old phone does not transfer to the new device during this process. While the filter’s app icon may appear on the new device, the filter itself is not actually installed or active. To ensure your filter is properly set up on the new device, you’ll need to contact your filter company or visit a TAG office.

Additionally, once the filter is installed on your new phone, the old device will no longer have a filter. If you plan to keep your old device as a backup, it’s a good idea to protect it with its own filter. All the filtering companies recommended by TAG offer free versions of their software that can completely block internet access. Your TAG office will be happy to install it for you, ensuring your device remains secure until it’s ready for use.

Alternatively, TAG Baltimore has a drop box in the office for old devices in working condition. You can bring your old device to us, and we will donate it to a local refurbishing company in exchange for a donation to TAG.

Getting a new device is exciting, but it’s important to ensure both your new and old devices are secure for you and your family by addressing their digital safety

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